Subprocessors

Amazon Web Services

Hosting, database, file storage and email sending. Your data is stored in Sydney, Australia.

Stripe

Card payments and subscriptions. We never store full card numbers. Processes data in the United States and other countries.

OpenAI

Ozzy’s voice (speech to text and reading answers aloud), and written answers and the other AI features when our AI routing selects it, only when an AI feature runs for your organisation. Processes data in the United States. OpenAI’s terms for business customers say that data sent through its API is not used to train its models by default.

Anthropic

Ozzy’s written answers (by default), only when an AI feature runs for your organisation. Processes data in the United States. Anthropic’s terms for business customers say that data sent through its API is not used to train its models by default.

Sentry

Error reports from the platform, so we can find and fix faults. A report can include technical details such as the page, the browser and the error message. Processes data outside Australia.

Twilio

Text messages (SMS) sent from Ozmosoft, only when text messages are used. Processes data in the United States.

Basiq

Bank feeds, only when you connect a bank account.

Google and Microsoft

Sign-in, email, calendar and file connections, only when you choose to connect them. Process data in several countries.

DB-IP (country look-up)

To check which country a sign-in comes from, we use the DB-IP Lite database, kept on our own servers. Nothing is sent to DB-IP.

IP geolocation by DB-IP.com (https://db-ip.com), licensed under Creative Commons Attribution 4.0 (CC BY 4.0).